Acceptable Use & Limitations

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

roy-prima.com Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.
This does not affect your statutory rights as a consumer.

Purchasing from us

To purchase from us you must be over 18.
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). Top Papers will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

Roy Prima are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price
Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

Delivery
Roy Prima aim to deliver goods to you within 7-8 working days but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. We don't take payment until we are ready to despatch your good.

Complaints
Roy Prima try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at buyer@roy-prima.com

Roy Prima will acknowledge all questions or queries within a maximum period of 48 hours.

Damaged or defective goods
Roy Prima will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at your option repair or replace the goods or refund the price paid by you.